Privacy Policy

We collect information you provide when you create an account, manage contacts, place an order, or contact us. This may include your name, email address, account credentials, contact details, recipient and delivery information, order details, and communications with us.

Payment card information is handled by our payment processor. We receive payment identifiers and transaction information needed to authorize, fulfill, reconcile, and support an order, but we do not store your full card number.

We also collect technical information such as your IP address, browser and device information, and usage or diagnostic information when you use the Service.

• Provide, personalize, maintain, and improve the Service.
• Create and secure accounts and authenticate users.
• Process payments, place flower orders, and provide order confirmations and support.
• Communicate with you about your account, orders, and important service updates.
• Detect fraud, abuse, security incidents, and technical problems.
• Comply with legal obligations and enforce our agreements.

We do not sell your personal information. We share information only as reasonably necessary to provide the Service, including with service providers that support hosting, authentication, email delivery, payment processing, security, analytics or monitoring, and flower fulfillment.

We may also disclose information when required by law, to protect the rights and safety of our users or others, or in connection with a merger, acquisition, financing, or sale of assets. Service providers may process information in countries other than the one in which you live.

You may review or update certain account and contact information in the Service. You may also request access to, correction of, or deletion of personal information by contacting us through the support contact shown in the Service or in your order confirmation.

Depending on where you live, you may have additional privacy rights. We may need to verify your identity before completing a request, and some information may be retained when required for legal, security, accounting, or transaction-record purposes.

We retain information for as long as needed to provide the Service, maintain business and transaction records, resolve disputes, prevent abuse, and meet legal obligations.

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No online service or method of transmission is completely secure, so we cannot guarantee absolute security.

The Service uses browser storage and similar technologies to keep you signed in, remember order progress, maintain preferences, and support core functionality. You can control browser storage through your browser settings, but disabling it may prevent parts of the Service from working.

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can address it.

We may update this Privacy Policy from time to time. We will post the updated version here and revise the effective date. Your continued use of the Service after an update means the updated policy applies to your use of the Service.